If you’re working with a managed service provider (MSP), it’s important to make sure that you’re getting the most out of the relationship. Here are eight signs that you may be underutilizing your MSP:
1. You’re relying on them for reactive rather than proactive support.
Your MSP should be more than just a help desk that you call when something goes wrong. Look for an MSP that offers proactive support and monitoring, so they can identify potential problems before they become major issues.
2. You’re not taking advantage of their expertise.
An managed service provider can offer a lot more than just technical support. They can also provide valuable insights into your business operations, helping you to optimize your processes and improve your bottom line. Make sure you’re taking advantage of their expertise by regularly asking for their input on strategic decisions.
3. You’re not using their tools to their full potential.
Most MSPs offer a range of tools and services that can save you time and money. If you’re not using them to their full potential, you’re not getting the most out of your relationship. Make sure you understand all the features and benefits of the tools your MSP offers, so you can make the most of them.
4. You’re not communicating effectively.
Communication is key in any relationship, and that includes the one between you and your managed service provider. If you’re not communicating effectively, you’re not getting the most out of the relationship. Make sure you’re communicating your needs clearly and regularly, so your MSP can provide the best possible support.
5. You’re not keeping up with changes in technology.
Technology is constantly changing, and it’s important to keep up with the latest trends. If you’re not keeping up with changes in technology, you’re not getting the most out of your MSP. Make sure you’re asking them about new features and capabilities that could benefit your business.
6. You’re not leveraging their network.
An managed service provider typically has a wide network of contacts, which can be a valuable resource for your business. If you’re not leveraging their network, you’re not getting the most out of your MSP. Make sure you’re asking your MSP for introductions to potential partners and suppliers.
7. You’re not taking advantage of their discounts.
Many MSPs offer discounts on products and services that can save you money. If you’re not taking advantage of their discounts, you’re not getting the most out of your MSP. Make sure you’re asking about any discounts that might be available to you.
8. You’re not using their reporting features.
Managed service providers typically offer a range of reports that can help you track your progress and identify areas for improvement. If you’re not using their reporting features, you’re not getting the most out of your MSP. Make sure you’re taking advantage of their reporting capabilities to help you make better decisions about your business.
If you’re guilty of any of the above, don’t worry – there’s still time to turn things around. Talk to your MSP about how you can get more out of the relationship. They’ll be happy to help you make the most of their services.