Your restaurant’s customer service is important in this industry and it only takes a couple of bad reviews in order for things to fall apart. It’s much harder to correct a bad reputation once you’ve got one. That’s why it’s important to make sure that doesn’t happen in the first place.
Here are some tips to improve your restaurant’s customer service.
Employee evaluations are a great way of understanding where each of your staff members is and how they’re doing in the role.
Some employees may find this evaluation to be helpful in improving their weaknesses or building on their strengths. Others might not see it as a benefit and it’s important to have the right people working for you when it comes to a heavily customer-facing role.
These evaluations can be something that happens on an annual basis, or on a quarterly one. It all depends on the type of food establishment you have and if it’s necessary to do them more frequently.
Ask For Customer Feedback & Reviews
Customers will always have something to say or feedback on. When they enjoy a business, they want to do everything possible to see it do well and to give constructive criticism where needed. You’re also going to get those who may have had one bad experience or had come into the premises on a bad day.
Asking for customer feedback and reviews is necessary to know what’s working and what isn’t. There may be things that you weren’t aware of, like how well the custom ordering app is working or what dishes are more popular than others.
Employees are always able to build on their skills within the workplace and if you’re willing to invest in your staff, then this can greatly benefit the business as a whole. Employee training is a great way to help staff grow in their roles and to learn things that will improve customer satisfaction.
Whether it’s learning how to handle certain situations or disputes with customers, to being more efficient in day to day running of the workplace.
All of your staff should be willing to take employee training as and when it’s needed, even those that are in management. No one is immune from being able to improve on their knowledge or abilities.
Offer Incentives For Employees
If you’ve found that your employees aren’t working hard enough or perhaps have been lacking motivation recently, then incentives are always a good option. If you want your employees to go above and beyond to help with customer service, then offer incentives.
These incentives could include challenges, like an employee of the month, or a certain target they need to reach in the week or month. By offering these incentives, your staff is going to work harder in order to reap the rewards.
Improving your restaurant’s customer service is crucial and something to really hammer home with your employees. The more they can improve the service, the better rewards, and opportunities that they’ll get in return, not to mention for your business too.