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What Is Service Continuity Management?

What Is Service Continuity Management?

IT Service Continuity Management (ITSCM) or IT Readiness for Business Continuity (IRBC) has the goal of analyzing and minimizing IT risks. And their effects that endanger the company and to implement effective countermeasures before they occur. It can offer multiple benefits to all companies.

An ITSCM system should prepare a company for the IT-specific worst-case scenarios and have plans ready for them:

  • Data center failure
  • Inaccessibility of the data center / data center
  • Network failure

Many companies have long been dependent on IT. The endeavor of IT to protect its infrastructure, data and processes has long been on the daily agenda of IT managers. A complete IT standstill can cause lasting financial and reputational damage to a company. The ITSCM therefore serves to protect and maintain the company and increases the stability and resilience of the company. 

An overview of important terms in IT service continuity management

Business continuity strategy

The business continuity strategy includes the procedure to ensure that important business activities and processes are maintained. This is within the event of a fault. 

IT service continuity report 

The IT service continuity report is drawn up at regular intervals. It contains important information on the status of troubleshooting and supply.

IT service continuity plan

IT service continuity plans detailed the procedure from the business continuity strategy. This is through a detailed outline of approaches to ensure continuity in the context of certain disaster cases.

IT service continuity strategy

The IT service continuity strategy is part of the business continuity strategy. It includes approaches to guarantee service continuity in the event of a fault.

Backup validation

Lack of consistency in backup performance means being proactive. In order to ensure the integrity of the backup, an integrated approach is needed as there is no system that guarantees that a backup can be recovered. 

File-based backup and recovery offerings do not back up the entire system, so they are unreliable to repair in a disaster. Good protection goes beyond data, it extends to the operating system with a backup based on a full system image.

These full image-based backups incorporate a better backup and verification chain. This will eliminate the risk of faulty backups. You can thus focus on the business issues of your company rather than worrying about the integrity of the backup and / or the risks of restoration.

Reverse chain technology

To combat high failure rates, reverse chain technology performs snapshots. As well as cloning for efficient storage management. Synthetic, complete and incremental, this technology allows more frequent backups and more flexibility thanks to the incremental. If a single point in the backup chain is corrupted or compromised, the recovery point and recovery time is optimized.


Having a continuity of service for your business is important. The implementation of this type of strategy requires analysis and costing to judge its relevance, but it is necessary. The survival of a business in the event of a crisis depends on it. Today you can easily create an IT business continuity plan for your company as well as technical solutions.